Shipping & Delivery Policy

Last Updated: October 13, 2025

Overview

At [Your Bike Showroom Name], we are committed to delivering your new bicycle safely and efficiently. This policy outlines our shipping and delivery procedures, timelines, and terms.

Delivery Coverage Areas

Local Delivery

• Service Area: Within [X] miles/km of our showroom location
• Delivery Fee: Free for orders over $[amount], otherwise $[fee]
• Timeframe: 2-5 business days

Regional Delivery

• Service Area: [Specify states/provinces/regions]
• Delivery Fee: Starting at $[amount], calculated based on distance
• Timeframe: 5-10 business days

National Delivery

• Service Area: All [country] locations
• Delivery Fee: Varies by location and bike size
• Timeframe: 7-14 business days

International Delivery

• Currently not available. Please contact us for special arrangements.

Order Processing Time

• In-Stock Items: Orders are processed within 1-2 business days
• Custom Orders: Processing time varies, typically 2-4 weeks depending on specifications
• Pre-Orders: Ships according to the specified release date

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

Standard Delivery

• Professional courier service
• Tracking information provided
• Signature required upon delivery
• Insurance included for the full value of the bike

Express Delivery

• Available for select areas
• Additional fee applies
• Delivery within 1-3 business days
• Priority handling and expedited shipping

White Glove Delivery Service

• Premium service available for additional fee
• Scheduled delivery appointment
• Professional assembly and setup
• Quality inspection before handover
• Debris and packaging removal
• Perfect for high-end and electric bikes

In-Store Pickup

Free Option Available

• Choose "Store Pickup" at checkout
• We'll notify you when your order is ready (typically within 24-48 hours)
• Bring your order confirmation and valid ID
• Store Hours: [Your store hours]
• Free basic assembly check included

Bike Assembly & Setup

Delivered Bikes

• Partial Assembly: Most bikes arrive 85-90% assembled
• Customer Responsibility: Final assembly includes attaching front wheel, handlebars, pedals, and adjusting brakes
• Assembly Instructions: Detailed instructions included with every bike
• Professional Assembly: Available for an additional $[amount]

White Glove Service

• Full Assembly: Our technicians will completely assemble your bike
• Professional Tuning: Gear adjustment, brake calibration, and safety check
• Customer Orientation: Brief tutorial on bike features and maintenance

Tracking Your Order

1. Once your order ships, you'll receive a confirmation email with tracking information
2. Track your shipment using the provided tracking number
3. Receive real-time updates via email or SMS (if opted in)
4. Estimated delivery date will be shown in the tracking portal

Delivery Process

What to Expect

1. Notification: We'll contact you 24 hours before delivery
2. Delivery Window: 4-hour delivery window provided
3. Contact: Driver will call upon arrival
4. Inspection: Please inspect the package before signing
5. Signature: Adult signature required (18+)

Delivery Requirements

• Someone must be present to receive the delivery
• Valid ID required for signature
• Sufficient space for delivery (bikes in boxes can be large)
• Access to delivery location (elevator, stairs, doorways)

Packaging

All bikes are carefully packaged to ensure safe transit:

• Protective bike box or crate
• Foam padding and bubble wrap for delicate components
• Wheel protection and frame guards
• Weatherproof outer packaging
• Handling instructions clearly marked

Damaged or Lost Shipments

Damaged Delivery

If your bike arrives damaged:

1. Do not refuse the package - Accept delivery and note damage on delivery receipt
2. Document damage: Take photos of the box and bike
3. Contact us immediately: Within 48 hours at [contact information]
4. Keep all packaging: Required for insurance claims

We will arrange for repair, replacement parts, or a full replacement at no cost to you.

Lost Shipment

If your order doesn't arrive within the estimated timeframe:

1. Check tracking information for updates
2. Contact us after [X] days past estimated delivery
3. We'll initiate a trace with the carrier
4. If lost, we'll send a replacement at no additional charge

Shipping Restrictions

We cannot ship to:

• PO Boxes (bikes must be delivered to a physical address)
• APO/FPO addresses (contact us for military shipping options)
• Freight forwarding addresses

Certain bike types and accessories may have additional restrictions.

Shipping Costs

Shipping costs are calculated based on:

• Delivery location
• Bike size and weight
• Shipping method selected
• Order value

Free Shipping Promotions:

• Orders over $[amount] qualify for free standard shipping
• Applies to local and regional deliveries only
• Cannot be combined with other offers

Customs & Duties (International Orders)

Currently, we do not offer international shipping. For customers outside [your country], please contact us directly to discuss options.

Delivery Changes & Rescheduling

Address Changes

• Must be requested before shipment
• Contact customer service immediately
• Additional fees may apply for significant changes

Delivery Rescheduling

• Contact us at least 24 hours before scheduled delivery
• Limited to one reschedule per order
• Additional fee of $[amount] may apply

Refused or Unclaimed Deliveries

• If delivery is refused or unclaimed, items will be returned to our facility
• Return shipping charges will be deducted from your refund
• Restocking fee of [X]% may apply

Contact Us

For questions about shipping and delivery:

Email: [[email protected]]

Phone: [Your phone number]

Hours: [Customer service hours]

Live Chat: Available on our website

Policy Updates

We reserve the right to update this shipping and delivery policy at any time. The most current version will always be available on our website with the "Last Updated" date noted at the top.

Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other factors beyond our control. We will keep you informed of any significant delays.